Refund policy

You may return any unused items purchased at No Bones About It within 30 days of the original delivery.

• Please note that in order to return an item it must be in original packaging with tags attached, unused and in sellable condition. This means there can not be wear or tear on the item, to include any hair, dirt, stains, or smells.
• We will pay the return shipping costs if the product is defective or the return is a result of our error. No Bones About It will send you a shipping label via email, and will not be responsible for shipping charges incurred when not using our return labels.
• If the item is returned for any other reason you are responsible for the return shipping amount.
• We will credit you in the same manner as your original payment within 14 days of receiving the returned item.
• We will honor manufacturers return policies which extend beyond our own.
• Shipping and handling charges are not refundable.
• For your protection, please return your items with an insured courier (FedEx, UPS, USPS Parcel Post) and retain your receipt. No Bones About It is not responsible for items damaged or lost in transit.
• Some of our items are custom ordered or not eligible for returns/exchanges. This will be noted on the product information page.
• No returns will be accepted after 30 days.

RETURN EXCEPTIONS:

All beds, mats, blankets and carseats are FINAL SALE. No exchanges or returns will be accepted, no exceptions! This policy has been implemented due to health reasons and dogs’ adversions and tendencies to mark products that have the scent of another animal on them. Additionally, personalized items are not eligible for return.

To return your product, you should mail your product to: No Bones About it, 2540 Sudderth Dr., Ruidoso NM 88345, United States

• The customer is responsible for shipping charges on exchanges that are not the result of store error. Please measure carefully! If in doubt as to the correct size, contact info@shopnobones.com for assistance.

• Please return your package insured, trackable and PREPAID. We encourage you to protect yourself from loss or theft by insuring the return shipment and saving the receipt for your records. We regret that we will not be able to issue credit or refund for any item that is lost or damaged in return shipping.

If you do not have the order confirmation email, please include the following information with your return:

• Your name and billing address.

• The name, address and zip code of the person who placed the order, if it was a gift.

• The original purchase price and approximate date of the purchase.

• If you would like another item in exchange quickly, you can put in a new order for it immediately. You will be paying cost plus shipping, but will receive a refund of the cost of the order less shipping when we receive the the item you are exchanging.